Payment Gateway Selling Services   Overview

Book and Host offers complete solutions for providers of intangible products such as membership, subscription, downloadable products and services.

The following features are specifically designed to meet the needs of such sales.

1. The Reporting Center

Where all aspects of your IBA Account are managed!
The IBA Reporting Center is a state-of-the art, web-based, transaction management and reporting software. Some of the highlights of this tool include: real-time reporting, transaction status views, uploads of files and sales management. The Reporting Center is available 24 hours/day, 7 days/week.

2. Recurring Billing
A recurring billing is a charge that will be applied to the customer's account on a recurring basis. You can accept recurring billing with credit cards and e-checks. Our recurring billing feature allows you to charge your customers in intervals of 7, 10, 14, 30,45,60,90,180 and 360 days.

3. Free Trials
Free trials allow your customers to sample or test your web-based offerings free of charge. You can then charge them up to 30 days in the future.

4. Marketing Tools
Our customer management tools allow you to maintain extensive and comprehensive data on your entire customer base. Locate a customer by name, telephone number, e-mail address, order number and other order specific information.
You can even send broadcast e-mails to your customer database through your Control Panel.

Through the Reporting Center, you can also set up special one-time promotions, called Quick Sales, as well as various sales discounts.

5. Fraud Management and Loss Prevention
With the IBA account, Book and Host handles both refunds and chargebacks.
In the case of a refund, your customer requests a reimbursement directly from the merchant or by contacting Book and Host. However, in the case of a chargeback, your client will request a reimbursement from his/her credit card issuing bank.

Book and Host works vigilantly to help reduce chargebacks to a minimum and to protect your sales, through proprietary software, database cross-referencing, merchant information sessions and direct customer queries.

6. Settlement
Merchants have a choice of being settled by check, wire or ACH deposit.
Merchants are paid once a week, as opposed to monthly with most processors.
Our settlement period runs from Sunday midnight to Sunday midnight. All settled orders processed during that week are paid out to the merchant on the following Thursday. Once a period is closed, all orders that were saved in the settled orders section of the main page of the Reporting Center will be cleared. They are then archived in your account statements.

7. Merchant and Cardholder support
Your Success is our Success!
For all questions, ranging from transaction information to technical issues or simply for feedback, merchants benefit from toll-free telephone service, as well as e-mail and live chat features directly through the Reporting Center.


8. Third-party Applications
The IBA account includes a sales management system: the Reporting Center, as well as a shopping cart but it also offers the flexibility of integrating with any third-party system. Book and Host has designed the IBA account to be as convenient as possible, allowing merchants to use any tools and management systems they like.

9. Security
Book and Host servers have a 128 bit encryption level, the same level as leading banks and financial institutions. Book and Host also provides each merchant with a secure gateway access through a SSL server.